Warranty

When we describe our craftsmanship as “Furniture for Life,” we mean it. And even that understates its true life expectancy – we intend for our products to have a longer lifespan than the trees from which they originate. We know that buying furniture for your space is more than just a financial decision. It’s also an emotional investment. From the first sketch to the final product, we work directly with the people who build our furniture, eliminating the middleman and saving you from unnecessary mark-ups. These relationships allow us to bring you the perfect combination of quality materials, craftsmanship, design and price.

You can fully expect our furniture to be cherished and enjoyed by generations to come. If a piece of furniture ever does need our attention, we will work with you restore it to its original quality. We pride ourselves on responsiveness and service that is second to none.

Customer satisfaction is guaranteed too. We honor return and exchange requests on all standard products when return requests are received within 14 days of delivery.  (Unless the merchandise is damaged in-transit, the original cost of delivery and/or shipping cannot be refunded.) Items that have exceeded the 14-day limit may incur a 20% restocking fee. While we cannot accept returns on custom furniture, we provide 3D models and collaborative services that provide an ideal preview of your order for your approval prior to building.

For more information on our commercial warranties, please give us a call.

Your satisfaction guaranteed

Our goal is to provide a positive customer experience by supporting you throughout the entire shopping experience. We stand behind the quality of our products and the prices we charge. If you’re not completely satisfied with your purchase or any part of your experience, just let us know.

Our price guaranteed

We set our prices on 1st July and guarantee them for a full year so you can take the time you need to find the pieces that work best for you. In the unlikely event another retailer should offer a lower price on our items, we will gladly match it.